NOTICE: Holiday Club is constantly monitoring the coronavirus situation

11 May 2020

Holiday Club to open holiday resorts in Finland

We will open the hotels, spas, indoor sports facilities and some of the restaurants at Holiday Club Caribia, Holiday Club Tampereen Kylpylä, Holiday Club Saimaa, Holiday Club Katinkulta and Holiday Club Kuusamon Tropiikki on 1 June 2020. The Holiday Club Saariselkä hotel, restaurant and spa as well as the Holiday Club Salla spa will open on 19 June 2020. Our holiday homes have been open to customers throughout the spring, and you can continue to use them in the normal manner.

We will open our spa hotel services gradually and, for example, our restaurants will serve you with a limited selection and opening hours. Our staff have received coronavirus guidelines at all our locations, and we want to ensure the safety of our customers and the success of their holidays in every service area.

At our spa hotels, we provide services and take precautions as follows:

Cleanliness and cleaning

  • We are rigorously cleaning our facilities, wiping, for example, lift buttons, door handles, handrails, desktops, children’s high chairs, spice jars, toilet facilities and payment terminals several times a day.
  • The bed linen and towels at the holiday homes, hotels and Villas as well as, for example, the chef uniforms are washed by laundries that have the ISO 9001:2015 quality system and the associated SFS 14065 certificate for microbiological cleanliness, which ensures that the textiles will always meet high hygienic requirements.
  • We want to protect the health of our customers and employees, so please do not travel if you are ill.

Spa hotel reception 

  • When you check in and use the reception services, please keep a safe distance from other customers (recommendation: 2 metres).
  • There is an automatic hand sanitiser dispenser for the customers in the reception lobby, and we provide instructions on info screens.
  • Please use contactless payment instead of cash. We are regularly wiping the payment terminals and reception desks.

 

  • We use protection screens at our reception desks.
  • During check-in, all our customers will receive general safety instructions for the holiday resort, instructing them on how to act during the pandemic and take other visitors into account.

 

Restaurants

  • We will open our restaurant services gradually and serve our customers with a limited selection and opening hours.
  • After they open on 1 June 2020, Holiday Club resorts will not be providing buffet service until further notice. All dishes can be ordered take-away from the restaurants that are open. The take-away dishes can be ordered from the restaurant or by telephoning the restaurant in advance.
  • Breakfast, lunch and dinner will be served to customers on plates.
  • Customers must keep a safe distance from each other at the restaurants. We will ensure safe distances by, for example, reducing the number of seats and using additional facilities. 

 

Spas

  • We are limiting the number of customers at our spas so that safe distances can be kept. For instance, only every second locker will be available for use.
  • When you use the spa (shower and pool areas and massage stations), please keep a safe distance from other customers (recommendation: 2 metres). Naturally, people living in the same household can be closer to each other.

 

Gym

  • At the gym, please keep a safe distance from other customers (recommendation: 2 metres) and clean the equipment after each exercise.

 

Group exercise classes

  • We are limiting the number of participants in group exercise classes so that safe distances of 2 metres can be kept. You must sign up for group exercise classes in advance so that we can guarantee safe distances.
  • Customers must bring their own exercise mats for the group exercise class.

 

Bowling

  • We are limiting the number of bowlers such that only every second bowling lane is used or a safe distance of 2 metres between customers can otherwise be ensured. *At the Katinkulta bowling alley, please observe a safe distance from other customers.
  • Customers must use hand sanitiser before and after bowling.

 

Angry Birds parks

  • Angry Birds parks will open on 19 June 2020.
  • In the Angry Birds park, please keep a safe distance from other customers (recommendation: 2 metres).

 

Ball games

  • During the coronavirus pandemic, we do not rent rackets and balls, but customers can buy rackets and balls from our shops.

 

Golf

  • On golf courses, we observe special arrangements due to the exceptional situation. The instructions are displayed on the golf courses. Each player is responsible for following the instructions. The golf course staff will see that the instructions are followed.
  • We recommend smaller player groups. When making reservations, each player should be allowed to close the player group if they so wish. It is recommended that each group consists of family members or regular playing partners who have been spending time together during the coronavirus pandemic. It is recommended that players arrive just before their start time and leave immediately after playing. During golfing, please keep a safe distance of at least two metres from everyone and remember your personal responsibility for following the golf course instructions.
  • During the coronavirus pandemic, we do not rent golf clubs to players, and golf shoe cleaning equipment is not available.
  • We recommend paying the green fee by remote payment, in advance or by mobile payment.


Harmony Spa treatment sections

  • Our treatment sections are open, and the staff wear face masks during the treatment. Bookings should be made in advance by telephone or via our website.

 

Shops

  • We will serve our customers at our shops within the opening hours. We will observe the number of customers so that safe distances can be kept.

 

Conference facilities

  • ·       At our conference facilities, the number of people will be limited so that safe distances can be kept (recommendation: 2 metres).
  • During the coronavirus pandemic, we serve water and soft drinks in bottles and sandwiches and sweet products individually packaged.

 

You are very welcome to come and enjoy Holiday Club resorts!

 

26 March 2020

Puerto Calma, Playa Amadores, Sol Amadores, Vista Amadores and Jardin Amadores are closed from the 26th March.

Members who have been affected by the travel restrictions will be able to use their week at another time, later in 2020 or in 2021. Members can change their week with no extra charge.

The office in Gran Canaria is closed, but members can contact in English, Spanish or German on the following number +34 928 153 776 Monday – Wednesday 09:00 – 15:00 for urgent matters. Members are advised to send emails to reservations@hccanarias.com for urgent enquires.

We will keep all members informed of the reopening of the resorts via the Holiday Club Canarias newsletter.

 

25 March 2020

In order to prevent the spread of the coronavirus and to safeguard the health of our customers and personnel, we have already closed the pool areas and indoor sports facilities of the hotels. In addition, the hotel accommodation services and restaurants of Holiday Club will close on Saturday, 28 March 2020.

The closure applies to all our spa hotels:

  • Holiday Club Caribia
  • Holiday Club Tampereen Kylpylä
  • Holiday Club Saimaa
  • Holiday Club Kuusamon Tropiikki
  • Holiday Club Katinkulta
  • Holiday Club Salla
  • Holiday Club Saariselkä

The hotel receptions and R-kiosks will continue to serve those staying at the holiday apartments, even after the restaurants and hotels have been closed.

We will open the hotels and restaurants as soon as the coronavirus situation allows it and demand normalises.

You can find current information on this page. Updates on the situation will also be published on Facebook.

Changes to reservations and cancellations

Hotel and holiday apartment rentals

We understand that the current situation will cause changes to holiday plans. If you have booked accommodation at a Holiday Club resort to take place in the period of 27 March–18 June 2020, you may transfer your reservation free of charge to the period of 10 August–20 December 2020. As a thank you for choosing Holiday Club, we will offer you one extra day free of charge when transferring your reservation.

If you wish to cancel your reservation and have paid for your accommodation in advance, we will refund your money.

To transfer or cancel your reservation, please contact Customer Service, tel. +358 (0)300 870 900.

Holiday Club timeshare holders and Villas owners have been informed about the matter via our newsletter. Timeshare holders will be served at +358 (0)300 870 910.

Maintenance charges

We have received enquiries from timeshare holders about the payment of maintenance charges. The property companies and their Board are in charge of the maintenance charges and the related decisions. Property management of each company will inform its timeshare holders separately.

Customer Service

Please note that, because of the situation, our Customer Service is very busy. If you fail to get through to our Customer Service by telephone, you can also take advantage of our callback service.

We also provide service by email at asiakaspalvelu@holidayclub.fi and on Facebook Messenger.

 

23 March 2020

Also in Katinkulta, spa and indoor activities will close from March 24th onwards, in a joint decision with Katinkullan Pallohalli Oy board of directors, in order to prevent the spread of the corona virus, and thus protect the health of customers and staff.

20 March 2020

Due to the acute decrease in demand, we are forced to adjust our operations at the Holiday Club spa resorts. Our accommodation services will continue normally in all hotels and holiday apartments and our restaurants services will continue with reduced offerings.

On Monday, 23 March 2020, we will close the pool areas and indoor sports facilities of the following spa hotels:

  • Holiday Club Caribia
  • Holiday Club Tampereen Kylpylä
  • Holiday Club Saimaa
  • Holiday Club Kuusamon Tropiikki
  • Holiday Club Salla
  • Holiday Club Saariselkä.

We will open the spas and indoor sports facilities as soon as the coronavirus situation allows it and demand normalises.

We understand that your holiday plans may change. Please see below the instructions for changing reservations and possible cancellations.

 

13.3.2020

We at Holiday Club are constantly monitoring the situation with coronavirus COVID-19, and are observing the guidelines issued both by the Finnish Institute for Health and Welfare and the authorities. Our spa hotels are open normally and we are serving customers in the best possible way. You can find up-to-date information about the virus on the coronavirus pages of the Finnish Institute for Health and Welfare.

Changes to reservations and cancellations:

Changes

  • Travel reservations made by private customers up to 30 April 2020 can be changed up to 24 hours before departure without charge until 30 November 2020.
  • In order to make a change, please contact Customer Service on +358 (0)300 870 900.
  • No charge will be made for changing a reservation, but any possible difference between the prices of the accommodation will be charged.
  • Changes can also be made to introductory holidays that have been booked as long as there is free capacity.
  • Changes can also be made to advance bookings made online.

Reservations made by Gold customers can be changed up to 24 hours before departure without charge until 13 June 2020. In order to make a change, please contact Customer Service on +358 (0)300 870 922.

Cancellations

Please note that, because of the situation, our Customer Service is very busy. If you fail to get through to our Customer Service by telephone, you can also take advantage of our callback service. We also provide service by email at asiakaspalvelu@holidayclub.fi and on Facebook Messenger.

How has coronavirus been taken into account at your resorts?

The cleanliness of our hotels and holiday apartments is always important. We at Holiday Club already have a high level of hygiene at our spas. We have also increased cleaning in the public areas of our resorts and we use disinfectant cleaning agents. We are, for example, wiping lift buttons, door handles and railings more often than usual. We are also regularly checking the cleanliness of toilets and ensuring that soap and paper towels are always available.

We have prepared for the influenza season by increasing the amount of hand disinfectant and hand washing instructions in public spaces like receptions and restaurants to ensure that both our customers and our staff can observe good hand hygiene. At our buffet breakfasts and dining, we change serving implements more often than usual. Our staff observe working practices, the aim of which is to prevent viral infections.

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