11 May 2020
We will open the hotels, spas, indoor sports facilities and some of the restaurants at Holiday Club Caribia, Holiday Club Tampereen Kylpylä, Holiday Club Saimaa, Holiday Club Katinkulta and Holiday Club Kuusamon Tropiikki on 1 June 2020. The Holiday Club Saariselkä hotel, restaurant and spa as well as the Holiday Club Salla spa will open on 19 June 2020. Our holiday homes have been open to customers throughout the spring, and you can continue to use them in the normal manner.
We will open our spa hotel services gradually and, for example, our restaurants will serve you with a limited selection and opening hours. Our staff have received coronavirus guidelines at all our locations, and we want to ensure the safety of our customers and the success of their holidays in every service area.
Cleanliness and cleaning
Spa hotel reception
Group exercise classes
Angry Birds parks
Harmony Spa treatment sections
You are very welcome to come and enjoy Holiday Club resorts!
26 March 2020
Puerto Calma, Playa Amadores, Sol Amadores, Vista Amadores and Jardin Amadores are closed from the 26th March.
Members who have been affected by the travel restrictions will be able to use their week at another time, later in 2020 or in 2021. Members can change their week with no extra charge.
The office in Gran Canaria is closed, but members can contact in English, Spanish or German on the following number +34 928 153 776 Monday – Wednesday 09:00 – 15:00 for urgent matters. Members are advised to send emails to email@example.com for urgent enquires.
We will keep all members informed of the reopening of the resorts via the Holiday Club Canarias newsletter.
25 March 2020
In order to prevent the spread of the coronavirus and to safeguard the health of our customers and personnel, we have already closed the pool areas and indoor sports facilities of the hotels. In addition, the hotel accommodation services and restaurants of Holiday Club will close on Saturday, 28 March 2020.
The closure applies to all our spa hotels:
The hotel receptions and R-kiosks will continue to serve those staying at the holiday apartments, even after the restaurants and hotels have been closed.
We will open the hotels and restaurants as soon as the coronavirus situation allows it and demand normalises.
You can find current information on this page. Updates on the situation will also be published on Facebook.
Changes to reservations and cancellations
We understand that the current situation will cause changes to holiday plans. If you have booked accommodation at a Holiday Club resort to take place in the period of 27 March–18 June 2020, you may transfer your reservation free of charge to the period of 10 August–20 December 2020. As a thank you for choosing Holiday Club, we will offer you one extra day free of charge when transferring your reservation.
If you wish to cancel your reservation and have paid for your accommodation in advance, we will refund your money.
To transfer or cancel your reservation, please contact Customer Service, tel. +358 (0)300 870 900.
Holiday Club timeshare holders and Villas owners have been informed about the matter via our newsletter. Timeshare holders will be served at +358 (0)300 870 910.
We have received enquiries from timeshare holders about the payment of maintenance charges. The property companies and their Board are in charge of the maintenance charges and the related decisions. Property management of each company will inform its timeshare holders separately.
Please note that, because of the situation, our Customer Service is very busy. If you fail to get through to our Customer Service by telephone, you can also take advantage of our callback service.
We also provide service by email at firstname.lastname@example.org and on Facebook Messenger.
23 March 2020
Also in Katinkulta, spa and indoor activities will close from March 24th onwards, in a joint decision with Katinkullan Pallohalli Oy board of directors, in order to prevent the spread of the corona virus, and thus protect the health of customers and staff.
20 March 2020
Due to the acute decrease in demand, we are forced to adjust our operations at the Holiday Club spa resorts. Our accommodation services will continue normally in all hotels and holiday apartments and our restaurants services will continue with reduced offerings.
On Monday, 23 March 2020, we will close the pool areas and indoor sports facilities of the following spa hotels:
We will open the spas and indoor sports facilities as soon as the coronavirus situation allows it and demand normalises.
We understand that your holiday plans may change. Please see below the instructions for changing reservations and possible cancellations.
We at Holiday Club are constantly monitoring the situation with coronavirus COVID-19, and are observing the guidelines issued both by the Finnish Institute for Health and Welfare and the authorities. Our spa hotels are open normally and we are serving customers in the best possible way. You can find up-to-date information about the virus on the coronavirus pages of the Finnish Institute for Health and Welfare.
Reservations made by Gold customers can be changed up to 24 hours before departure without charge until 13 June 2020. In order to make a change, please contact Customer Service on +358 (0)300 870 922.
Please note that, because of the situation, our Customer Service is very busy. If you fail to get through to our Customer Service by telephone, you can also take advantage of our callback service. We also provide service by email at email@example.com and on Facebook Messenger.
The cleanliness of our hotels and holiday apartments is always important. We at Holiday Club already have a high level of hygiene at our spas. We have also increased cleaning in the public areas of our resorts and we use disinfectant cleaning agents. We are, for example, wiping lift buttons, door handles and railings more often than usual. We are also regularly checking the cleanliness of toilets and ensuring that soap and paper towels are always available.
We have prepared for the influenza season by increasing the amount of hand disinfectant and hand washing instructions in public spaces like receptions and restaurants to ensure that both our customers and our staff can observe good hand hygiene. At our buffet breakfasts and dining, we change serving implements more often than usual. Our staff observe working practices, the aim of which is to prevent viral infections.