Customer service

Contact us by telephone

The customer service is available Mon–Fri from 8 am to 6 pm, Sat from 10 am to 3 pm. The hotel reception staff will serve you at other times. 

General customer service

+358 (0)300 870 900

Timeshare owner customer service

+358 (0)300 870 910

Gold member customer service

+358 (0)300 870 922

Viewing reservations

+358 (0)300 870 911

Viewing cancellations

+358 (0)300 870 926

Corporate services (open Mon–Fri)

+358 (0)300 870 903



Call rates for the ‘030’ numbers

Landline: €0.0828/call + €0.07/min
Mobile: €0.0828/call + €0.17/min

Contact us by e-mail

You can also contact the customer service by e-mail:

In urgent matters, we recommend that you contact us by telephone.

Social media

We can be contacted on Facebook between 9 am and 4 pm.

Customer service chat

We can be contacted via chat between 9 am and 4 pm. A chat window is shown on the web page when a customer service representative is available for new discussions.

Other contact information

See other contact information >>

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