Book, pay and relax without worries
At Holiday Club, you can always enjoy a worry-free and safe holiday. We know that during these exceptional times, many are seeking flexibility in their holiday plans, and various questions regarding cancellations and payments are highly relevant.
Booking, payment, and cancellation policies for holidays in a nutshell
Spa hotels
Booking:
Through our online store or customer service.
Payment:
Affordable Pay Now booking, without cancellation rights, or Pay on site booking, with full cancellation rights.
Cancellation:
Bookings paid on site, with cancellation rights, can be cancelled free of charge by 6:00 PM on the day of arrival. Reservations made through the online store can be cancelled via the "Cancel booking" link found in the booking confirmation. Prepaid bookings cannot be cancelled or transferred.
Combined booking and cancellation terms
Holiday apartments
Booking:
Through our online store or customer service.
Payment:
The full payment for the holiday apartment/room is made at the time of booking.
Cancellation:
The reservation can be cancelled free of charge up to 14 days before the start of the reservation, unless otherwise specified in the booking terms for the specific campaign. Cancellations must be made through customer service.
Combined booking and cancellation terms
Cancellation policies may vary by campaign.
Booking
Booking in the online store
You can book a hotel room, holiday apartment or purchase a gift card in the online store.
A reservation must be made by phone or email through the customer service if:
- You are paying for a holiday apartment with a gift card
- You are booking a room suitable for someone with allergies or mobility impairments.
Booking through customer service by phone or email
You can contact our customer service by phone to make an accommodation reservation. For non-urgent matters, we also provide service by email. Payment is made by credit card, invoice, or gift card.
Campaign code
If you have a discount code or a gift card code, please enter it in the online store at the beginning of the reservation or inform the customer service representative at the start of the booking.
You are eligible for the discount only by using the code. The discount is not granted retroactively.
Booking confirmation
You will receive a booking confirmation by email after both phone and online store bookings.
Payment methods
Payment options in the online store:
- Credit card (Visa, MasterCard, or Amex), Visa Electron, online bank payment, Mobile Pay, and Klarna.
Payment options by phone, depending on the situation:
- Credit card (Visa, MasterCard, Amex), payment on site, invoice payment before the holiday begins, or Holiday Club gift card.
Booking and Paying with Gift Cards
Product Gift Cards (e.g. spa holiday and accommodation gift cards)
- Book your hotel holiday easily in our online store using the campaign code found on your gift card. Enter the required gift card details during the booking process as instructed.
- If you have a physical gift card or a gift card without a campaign code, please make your reservation through our customer service.
- Remember to bring your product gift card with you on your holiday and present it at check-in. The gift card must be valid when your stay begins.
Value Gift Cards (€ value gift cards)
- No campaign code is required when using a value gift card. You can use it to pay for holiday apartments, hotel stays and additional services, either in full or in part, depending on the available balance.
- During checkout, select Gift Card as the payment method and enter your gift card number and PIN code.
- The gift card number and PIN code can be found in the PDF attachment delivered with your gift card or by logging in to the gift card service. Only one gift card can be used per booking.
- If you have a physical gift card or do not have access to a PIN code, please make your reservation through our customer service.
- If you have paid for your booking with a gift card, you do not need to bring the gift card with you on your holiday, and the gift card does not need to be valid when your stay begins. If the booking is cancelled and the gift card has expired, any amount paid with the gift card will not be refunded, even if the booking’s cancellation policy would otherwise allow a refund.
Cancellation
You can modify or cancel your reservation in accordance with the booking and cancellation terms.
Policies vary depending on the type of holiday.
For holidays booked through the online store, you will find the cancellation policy in your booking confirmation. For hotel bookings with the pay-on-site option, you can cancel the reservation through the "Cancel booking" link in the booking confirmation.