Booking terms and conditions for Holiday Club spa hotels: ‘Pay now’ bookings

For accommodations that must be paid in advance, the full value of the booking is paid in advance when making the booking. Payment methods at the online shop include credit card (Visa or MasterCard), Visa Electron or online bank transfer. The payment method selected in the online shop cannot be changed afterwards.

Advance payment confirms the booking, and the room is automatically held for the customer in case of late arrival. Bookings paid in advance cannot be changed or cancelled. The advance payment is not refunded if the customer fails to arrive.

Holiday Club’s right to cancel a booking

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the booking. In these cases, the customer has the right to a full refund of any paid sum.

Booking terms and conditions for Holiday Club spa hotels: ‘Pay at the destination’ bookings

The room is held for the customer until 6 pm on the day of arrival, unless a later time of arrival has been separately agreed on. If the customer fails to arrive by 6 pm, the hotel has the right to give the room to another customer. If the time of arrival is after 6 pm, arrival must be confirmed in advance by giving a credit card number to the hotel reception, in which case the hotel will hold the room for the customer even in case of late arrival.

The room booking can be cancelled free of charge before 6 pm on the day of arrival. If the room is not cancelled and the customer fails to arrive, the hotel has the right to charge the customer for one night’s stay. During high season and special occasions, booking and cancellation terms may deviate from the above.

Holiday Club’s right to cancel a booking

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the booking. In these cases, the customer has the right to a full refund of any paid sum.

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