Holiday Club holiday home reservation terms

The full holiday home payment is made upon reservation. Payment methods at the online shop include credit card (Visa or MasterCard), Visa Electron or online payment. The payment method selected in the online shop cannot be changed afterwards.

Notifications of cancellations must always be sent in writing to the following address: Holiday Club Resorts Oy/Vuokrauspalvelut, Hitsaajankatu 22, 4. krs FI-00810 Helsinki, or via fax to +358 (0)30 686 8081, or via e-mail to asiakaspalvelu@holidayclub.fi. If the cancellation is notified earlier than 14 days prior to the arrival, the payment will be returned in full. We offer no refunds for cancellations submitted at a later time. If the cancellation is due to sudden illness, accident or death, we request, as a requirement for the refund, that you attach a medical certificate or equivalent document to the cancellation. A cancellation is considered to have occurred at the moment when Holiday Club Resorts Oy was notified of the matter.

We will confirm the agreed number of beds, but we reserve the right to change the accommodation unit. We will not confirm special requests regarding holiday home amenities.

Holiday Club’s right to cancel a reservation

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the reservation. In these cases, the customer has the right to a full refund of the paid sum.

Use of the apartment

Smoking is strictly prohibited indoors. Smoking in the apartment is subject to cleaning costs of at least €300. The person who made the reservation is obliged to compensate for any damage caused to the apartment or any movable property in it. In destinations where pets are allowed, notification of the pet must be given when making the reservation. The pet fee for apartments is €35 per stay. If no advance notification is given, Holiday Club will charge a penalty equalling three times the pet fee. Hotel guests are obliged to collect their pets’ droppings from the courtyard areas.

Negative comments

All negative comments regarding the amenities and condition of the apartment must be submitted to the on-site reception or Holiday Club Customer Service immediately after they arise and during the stay. If the situation is not rectified, the customer is entitled to lodge a written complaint with Holiday Club for further review within a week of the end of the stay. By neglecting to contact Holiday Club with regard to any possible problems during the stay, the customer forfeits any right to compensation.

Contact information

Holiday Club Resorts Oy
Hitsaajankatu 22
FI-00810 Helsinki, Finland
tel. +358 300 870 900
asiakaspalvelu@holidayclub.fi

 

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