Booking terms and conditions for Holiday Club spa hotels for reservations made before 16.6.2022: ‘Pay now’ bookings

For accommodations that must be paid in advance, the full value of the booking is paid in advance when making the booking. Payment methods at the online shop include credit card (Visa or MasterCard), Visa Electron, online bank transfer or Holiday Club invoice or instalments, which requires an approved credit decision. The payment method selected in the online shop cannot be changed afterwards.

Advance payment confirms the booking, and the room is automatically held for the customer in case of late arrival. Bookings paid in advance cannot be changed or cancelled unless otherwise stated in a campaign specific terms. The advance payment is not refunded if the customer fails to arrive.

Holiday Club’s right to cancel a booking

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the booking. In these cases, the customer has the right to a full refund of any paid sum.

Conduct in hotel rooms

Smoking is strictly prohibited indoors. Smoking in the hotel room is subject to cleaning costs of at least €300. The person who made the reservation is obliged to compensate for any damage caused to the room or any movable property in it. In destinations where pets are allowed, notification of the pet must be given when making the booking. The pet fee in hotel rooms is 35 € per stay. If no advance notification is given, Holiday Club will charge a penalty equalling three times the pet fee. Hotel guests are obliged to collect their pets’ droppings from the courtyard areas.

Comments

All comments regarding the amenities and condition of the hotel must be submitted to the hotel’s reception immediately after they arise and during the booking. If the situation is not rectified, the customer is entitled to lodge a written complaint with Holiday Club for further processing within a week of the end of the stay. By neglecting to contact the reception with regard to any possible problems during the stay, the customer forfeits any right to compensation.

Contact information
Holiday Club Resorts Oy
Konepajankuja 5 C
FI-00510 Helsinki, Finland
tel. +358 300 870 900
asiakaspalvelu@holidayclub.fi