Booking terms and conditions for Holiday Club Villas apartments ‘Pay at the destination’ bookings – valid for reservations made before 16.6.2022

The apartment is held for the customer until 6 pm on the day of arrival, unless a later time of arrival has been separately agreed on. If the customer fails to arrive by 6 pm, Holiday Club has the right to give the apartment to another customer.

The apartment booking can be cancelled free of charge before 6 pm on the day of arrival. If the apartment is not cancelled and the customer fails to arrive, the hotel has the right to charge the customer for one night’s stay. During high season and special occasions, booking and cancellation terms may deviate from the above.

We will confirm the agreed number of beds, but we reserve the right to change the accommodation unit. We will not confirm special requests regarding holiday home amenities.

Holiday Club’s right to cancel a booking

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the booking. In these cases, the customer has the right to a full refund of any paid sum. If the payments regarding the booking are not made on time, Holiday Club is entitled to cancel the booking.

Use of the apartment

Smoking is strictly prohibited indoors. Smoking in the apartment is subject to cleaning costs of at least €300. The person who made the reservation is obliged to compensate for any damage caused to the apartment or any movable property in it. In destinations where pets are allowed, notification of the pet must be given when making the booking. The pet fee for apartments is €35 per stay. If no advance notification is given, Holiday Club will charge a penalty equalling three times the pet fee. Hotel guests are obliged to collect their pets’ droppings from the courtyard areas.

Negative comments

All negative comments regarding the amenities and condition of the apartment must be submitted to the reception immediately after they arise and during the booking. If the situation is not rectified, the customer is entitled to lodge a written complaint with Holiday Club for further review within a week of the end of the stay. By neglecting to contact the reception regarding any possible problems during the stay, the customer forfeits any right to compensation.

Contact information

Holiday Club Resorts Oy
Hitsaajankatu 22
FI-00810 Helsinki, Finland
tel. +358 300 870 900
asiakaspalvelu@holidayclub.fi