Booking terms and conditions for Holiday Club spa hotels for reservations made before 16.6.2022: ‘Pay at the destination’ bookings

The room is held for the customer until 6 pm on the day of arrival, unless a later time of arrival has been separately agreed on. If the customer fails to arrive by 6 pm, the hotel has the right to give the room to another customer.

The room booking can be cancelled free of charge before 6 pm on the day of arrival. If the room is not cancelled and the customer fails to arrive, the hotel has the right to charge the customer for one night’s stay. During high season and special occasions, booking and cancellation terms may deviate from the above.

Holiday Club’s right to cancel a booking

In the event of force majeure or other cause not attributable to Holiday Club (such as fire or water damage), Holiday Club is entitled to cancel the booking. In these cases, the customer has the right to a full refund of any paid sum. If the payments regarding the booking are not made on time, Holiday Club is entitled to cancel the booking.

Conduct in hotel rooms

Smoking is strictly prohibited indoors. Smoking in the hotel room is subject to cleaning costs of at least €300. The person who made the reservation is obliged to compensate for any damage caused to the room or any movable property in it. In destinations where pets are allowed, notification of the pet must be given when making the booking. The pet fee in hotel rooms is 35 € per stay. If no advance notification is given, Holiday Club will charge a penalty equalling three times the pet fee. Hotel guests are obliged to collect their pets’ droppings from the courtyard areas.

Negative comments

All comments regarding the amenities and condition of the hotel must be submitted to the hotel’s reception immediately after they arise and during the booking. If the situation is not rectified, the customer is entitled to lodge a written complaint with Holiday Club for further review within a week of the end of the stay. By neglecting to contact the reception with regard to any possible problems during the stay, the customer forfeits any right to compensation.

Contact information

Holiday Club Resorts Oy
Konepajankuja 5 C
FI-00510 Helsinki, Finland
tel. +358 300 870 900
asiakaspalvelu@holidayclub.fi